Hosting Terms and Conditions

Taking out a web/email hosting account (hereafter referred as a ‘hosting account’ or an ‘account’) with Notcon Limited indicates that you have read the following terms and conditions and agree to comply with them.

Terms of Service

Notcon Limited reserves the right to immediately suspend or cancel the hosting account and access to all of the services provided by Notcon Limited, if it is deemed that the account has been used inappropriately or usage of such the hosting account breaks UK or International Laws.
Notcon Limited reserves the right to immediately suspend or cancel your hosting account for non payment of bills.

Notcon Limited reserves the right to cancel your hosting account for any reason other than those listed above with the provision of a 14 day period of notice of termination.

When your hosting account is cancelled, all files contained in the web server space provided as part of that hosting account will be deleted along with any emails stored on the mail server relating to that hosting account.

Notcon Limited reserves the right to access, amend, remove or delete files from the server at any time if needed to protect the security of the servers.

Server Use

You must not divulge user names and passwords to any other person and take every precaution to make sure that they are not discovered by any other third party. The web hosting account is only to be used by the primary owner.

Account holders are not permitted to resell, store or give away any web hosting services of their website to other parties. You are not permitted to run server processes (eg.Talkers/IRC Bots) from your virtual servers. Notcon Limited reserves the right to refuse access to our servers to people/organisations that  we deem unsuitable.

Hosting Content

Commercial use of web and ftp space is permitted. You will be responsible for the content on your pages, including obtaining legal permission for any works they include and ensuring that the contents of the pages do not violate UK law. You will be held responsible for any defamatory, confidential, secret or other proprietary material available via your pages.

You indemnify Notcon Limited against any liabilities arising from violation of the above.

Notcon Limited does not allow any of the following content to be stored on its servers:

  1. Illegal Material which includes any copyrighted works, commercial video or audio, music files and any content that is contrary to UK law.
  2. Adult material which includes pornography, erotic images and any other lewd or obscene content. The determination of what is unacceptable is at the discretion of Notcon Limited.
  3. Warez which includes pirated software, hacking, password cracking, IP spooling, emulators and phreaking, or any reference of ‘how to' or ‘links to' information about it.
  4. Hate propaganda which can be classed as racism, bigotry and profanity or that would incite violence.
  5. Any material that exploits children or other minority groups.

Notcon Limited will cooperate fully with investigations into infringements of systems or network security, including cooperating with UK authorities in the investigation of suspected criminal violations.

Unsolicited Commercial E-mail (SPAM)

Spamming or the sending of mass unsolicited commercial advertisements or bulk messages by email is strictly prohibited. This also includes other forms of spam such as drop box, open mail relay and double opt in. Using your Notcon Limited hosting account for such activity will result in your account being suspended if not cancelled. Any costs incurred by us as a result of the spam mail being charged to you.

Notcon Limited offers a Bayesian spam filtering service, Bayesian spam filtering is founded on having two pools of messages (bad / good) and creating a word dictionary that outlines the frequency of tokens within these messages.

We can not guarantee the filter to stop 100% of spam, if you do receive spam please forward the email to spam@notcon.co.uk and we can further train the Bayesian Filter to reduce the amount of spam you receive. It would also be helpful if you could provide copies of non spam messages, if this is possible copy the messages to nospam@notcon.co.uk these messages are immediately processed to the dictionary then deleted, there are no security implications.

Bandwidth Usage Policy

If the customer exceeds the bandwidth purchased within their hosting package, excess bandwidth will be charged at the prevailing rate. If contracted bandwidth is excessively exceeded such that it places an unacceptable burden on Notcon Internet’s resources, we reserve the right to terminate access to the site without notice. Bandwidth usage in excess of 1GB above the contracted rate will be considered as excessive. Extra bandwidth can be purchased as necessary.

Service Level Agreement

We aim to deliver the highest possible levels of up-time, and agree that the Hardware on which your Virtual machine is based, and service critical infrastructure, including Power and Network Connectivity will be available for 99% of the time (excluding scheduled maintenance, advance notice of which will be given wherever possible).

In the event of an outage to one of these service components which results in server downtime customers may be entitled to claim a service credit of one day's service fee for every hour that the server is unavailable, depending upon the outage circumstances. The period of the outage will be measured from the time you report the problem to our confirmation of restoration of service. The Credits described in this SLA will be Notcons entire liability for any breach of performance or service contained in this SLA.

Payment Policy

All hosting packages are set up on an annual renewal basis. Accounts are set up on a pre pay basis and even though we reserve the right to change our pricing at any time, we guarantee that pricing will remain the same through the period of prepayment.

Hosting accounts will continue automatically and a renewal invoice will be sent out at the start of the new yearly hosting period. You will receive a hosting account renewal notice email by email to the default email address for the domain name being hosted 21 days before the renewal date, if you do not wish to renew your hosting account you must inform Notcon Limited in writing no later than 7 days before the hosting account renewal date, failure to inform us that you do not want to renew will constitute your agreement for Notcon Limited to renew the hosting account and you will be invoiced accordingly.

You must provide us with a valid email address as this is where your hosting account renewal notice will be sent to, Notcon Limited will accept no responsibility for your failure to provide and maintain accurate and up to date contact details, or for any losses incurred as a result of the release or non-renewal of any domain names.

Cancellation

If you wish to cancel your hosting account during your paid hosting account period you must inform us in writing. No refund will be provided.

Liability

Notcon Limited shall not be liable for any loss or damage howsoever caused, including:
Economic loss, including loss of profits, business revenue and goodwill.
Any claim made against the Customer by another third party.
Any loss or damage to the Customer caused by or arising from any act or omission of the Customer, the Company, or any PTO.
Any act caused as a result of force majeure or beyond the Company's control.


Domain Name Registration / Renewal  

By registering domain names through Notcon Limited, you are entering into contracts not just with Notcon Limited, but with the domain registration authorities as well. Your registration of a domain name indicates that you have read, understood and agreed to our domain registration terms and conditions as well as those of the appropriate domain registration authority.

All domain names are registered on a first-come, first-served basis. Domain names often appear to be available up to 24 hours following registration. For this reason, Notcon Limited make no guarantee that the domain names you have chosen are available and can be registered. You are therefore advised not to take any action in respect to a domain name until full registration has been completed and your details are shown in whois query results.

In the event of a domain registration failure due to the domain name having been registered to another party, Notcon Limited will refund payment or offer you the opportunity to select alternative domain names.

Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, consumers have a "cooling off" period of 7 working days from the date that the order is placed in which they may cancel orders placed by distance contract. The Consumer Protection (Distance Selling) Regulations 2000 do not apply to business-to-business transactions. The consumer's right to cancel does not apply where goods or services are clearly personalised or made to the consumer's specifications, or once service provision has begun.

Domain names are personalised to the consumer's specifications and service provision will begin from the moment the domain name registration is submitted to the registration authorities. Therefore, the consumer's right to cancel does not apply and Notcon Limited will make no refund for any domain name registration other than as per Clause 1 above.

Domain name registrations are normally completed in about 24 hours, but in some cases, registrations may not be completed for up to 72 hours. The length of time it takes for a domain registration to be completed will depend on the domain registration authority, not on Notcon Limited. Notcon Limited will not accept any liability for delays in domain registration caused by the registration authorities or by any other party that Notcon Limited has no control over.

Notcon Limited reserve the right to cancel, suspend or refuse registration in the event of some exceptional circumstances, including in particular: if to do so would put Notcon Limited in a position which conflicted with statutory obligations, terms of a Court Order, terms and conditions of the domain registration authorities or the laws of England .

Notcon Limited accept no responsibility for usage of domain names, specifically including where conflict arises with trade marks, registered or unregistered or the right to use a name in any other context. A confirmation of registration is not intended to be evidence of ownership of a particular name.

The pricing shown on our invoices is the amount less VAT you will pay for each domain registration or renewal. Once payment has been made at the prices shown on our invoices, Notcon Limited will make no further charges in respect of those domain names until renewal or transfer of the domain name away from Notcon Limited, except where additional services are required for that domain name. Any such charges will be at our discretion. Notcon Limited reserves the right to change pricing for domain name registrations and renewals at any time.

You will ensure that you provide accurate contact details for your domain name registration, and that you keep these up to date. Your email address is particularly important as this is where we will send domain renewal information. If you fail to keep your contact details up to date, you may not receive domain name renewal notices.

You will receive a domain name renewal notice 60 days before the renewal date, if you do not wish to renew your domain you must inform Notcon Internet in writing no later than 54 days before the domain renewal date (renewal dates are listed on invoices), failure to inform us that you do not want to renew (you will receive written aceptance off us) will constitute your agreement for Notcon Limited to renew the domain name and you will be invoiced accordingly. Notcon Limited will accept no responsibility for your failure to provide and maintain accurate and up to date contact details, or for any losses incurred as a result of the release or non-renewal of any domain names.

All domain registrations are subject to our own terms and conditions as set out in this document, as well as the terms and conditions of the relevant domain registration authorities as shown below:

Nominet Terms & Conditions for all .uk domain registrations

 

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